• Company: Porter
• Job Type: Full-Time
• Experience Required: 6–10 Years
• Location: Bangalore, India
• Salary: ₹5 LPA – ₹7 LPA

Role Overview

We are looking for a Senior Manager – People Operations to lead and scale our People Ops team with a strong focus on operational excellence, process standardization, and system-driven execution.

This role will own the end-to-end employee lifecycle operations, ensuring accuracy, compliance, and scalability while building robust systems and processes to support a fast-growing organization.

The role requires a combination of strong execution rigor, systems thinking, and team leadership, along with the ability to partner closely with Rewards, PBPs, Payroll, and Business Leaders to enable efficient and data-driven people decisions.

This is a high-impact leadership role responsible for building a future-ready People Ops engine, not just managing day-to-day operations.

Key Responsibilities

1. People Operations Ownership (End-to-End)

• Own and govern complete employee lifecycle operations:
• onboarding, BGV, HRMS management, letters, transfers, promotions, separations, F&F, etc.
• Ensure high accuracy, timeliness, and SLA adherence across all processes
• Build strong operational controls and governance mechanisms

2. Process Excellence & SOPs

• Design and implement standardized, scalable SOPs across all People Ops processes
• Drive process simplification and elimination of redundancies
• Establish clear SLAs, audit frameworks, and quality benchmarks

3. Digitization & Systems

• Lead HRMS optimization (Darwinbox or equivalent) and drive system adoption
• Identify and implement opportunities for automation and digitization
• Reduce manual dependency and build self-serve and scalable workflows
• Manage implementation of helpdesk, LMS, Engagement etc. tools and vendor management.

4. Audit, Compliance & Risk Management

• Ensure compliance with labor laws, statutory requirements, and internal policies
• Lead internal audits and ensure zero-leakage, zero-compliance gaps
• Build strong documentation and audit-ready systems

5. Stakeholder Management

• Partner with PBPs, Payroll, Rewards, Finance and Business Leaders to support operations and decision-making
• Act as a trusted advisor on People Ops feasibility, risks, and process implications
• Enable smooth execution of compensation cycles, policy rollouts, and org changes

6. Team Leadership & Capability Building

• Lead and develop a team of 4-5 People Operations professionals.
• Set clear goals, track performance, and build capability depth within the team
• Drive a culture of accountability, accuracy, and continuous improvement

7. Continuous Improvement & Scale

• Build a future-ready People Ops engine that can scale with business growth
• Use data and insights to identify bottlenecks and improvement areas
• Drive initiatives that improve employee experience and operational efficiency

Skills & Experience

• 6–10 years of experience in People Operations / HR Operations
• Proven experience in managing end-to-end employee lifecycle operations at scale
• Strong exposure to HRMS systems (Darwinbox preferred)
• Experience in process design, SOP creation, and operational scaling
• Strong understanding of compliance, audits, and HR governance
• Demonstrated experience in team management and capability building
• Proven experience with people analytics and reporting