Job Overview
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Date Posted
November 28, 2024
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Job Description
Role/ Job Title: Senior Sales Manager (Current Account/Household)
Function/ Department: Branch Banking
Job Purpose:
This role is responsible for leading and managing a team of acquisition managers who sell current and savings accounts to customers. This role also oversees the sales targets, strategies, policies and procedures of the team, and ensures compliance with the bank’s standards and regulations. They also monitor the performance, training and development of the acquisition managers.
Roles & Responsibilities:
Leading and coaching a team of acquisition Managers who are responsible for acquiring new customers for liabilities products and generating fee income
Ensuring that the acquisition process is followed and that the market coverage is optimal
Activating customers on digital platforms and driving transactions to meet the assigned targets
Providing and updating product knowledge to the team members and ensuring that they are aware of the latest product features and benefits
resolving customer queries in a timely and satisfactory manner
Maintaining adequate staffing levels in the branch and reducing team attrition
Managing customer-centric operations and ensuring customer satisfaction by achieving delivery and service quality standards
Recommending process changes to improve service efficiency and quality across the branch network
Conducting regular activities in the catchment area to attract high-quality, high-net-worth customers and increase the visibility of IDFC First Bank
Working on key central initiatives and seeking referrals from existing customers
Collaborating with other team members and support functions to provide comprehensive products and service solutions to customers
Education Qualification:
Graduation: Any Graduate
Experience: 5 to 10 years of relevant experience
